Practical insight.

Real impact.

Passion.

Lasting change.

A workspace with a potted plant, a mug with the words 'Purpose. People. Performance.', an open notebook with handwritten notes, stacked books titled 'GOVERNANCE', 'CUSTOMER EXPERIENCE', and 'ORGANISATIONAL CHANGE', eyeglasses, and a signpost with arrows labeled 'INTEGRITY', 'ACCOUNTABILITY', and 'IMPACT'. In the background, an illustration of a city skyline and six people shaking hands, with icons and text about governance principles.

Simcox CX is a values-led governance and customer experience consultancy supporting housing organisations, charities and purpose-led businesses to strengthen governance, improve customer outcomes and deliver meaningful organisational change.

Founded by Jo Simcox, Simcox CX brings together executive leadership experience, governance expertise and customer insight to provide practical consultancy support grounded in the realities organisations face every day.

With career experience spanning customer experience leadership, governance and assurance, complaints transformation, organisational culture and strategic improvement, the focus is always the same; helping organisations build stronger services, clearer accountability and greater trust.

How We Work

At Simcox CX, consultancy support is collaborative, practical and tailored to organisational need.

The approach combines:

  • strategic thinking,

  • operational understanding,

  • values-led leadership and culture,

  • and evidence-based improvement.

Rather than delivering theoretical recommendations in isolation, Simcox CX works alongside organisations to create solutions that are realistic, sustainable and meaningful for the people they serve.

Four people having a business meeting around a table with documents, a laptop, and coffee mugs, with a city skyline in the background. There are four icons above them representing chess, gears, people, and a growth chart.

Areas of Expertise

Simcox CX provides practical, values-led consultancy support across governance, customer experience and organisational improvement, with expertise including:

  • Governance, assurance and organisational accountability

  • Complaints management, complaint culture and Ombudsman learning

  • Customer experience strategy and service transformation

  • Policy and procedure writing, review and implementation

  • Bespoke customer experience and complaints training

  • Leadership, organisational culture and values-led development

  • Risk management, performance oversight and assurance frameworks

  • Customer insight, engagement and tenant voice

  • Regulatory readiness and compliance support

  • Operational improvement and change management

  • Social housing and charity sector governance

About Jo Simcox

A woman with dark hair and glasses is sitting at a desk, holding a mug with words about leadership and compassion. The desk has various decorative items, including books, framed photos of dogs, a small succulent, and candles. The background features a sunflower bouquet, a shelf with a rubber duck, a mug labeled 'Top Boss', and a gnome figurine. There is a whiteboard with a quote about governance, a lit candle, and a handwritten to-do list on a notepad.

Jo Simcox is an experienced customer experience, governance and organisational improvement professional with executive leadership and board-level experience across the social housing and charitable sectors.

With a career built from frontline operational experience through to senior leadership in a variety of roles in the housing, charity, manufacturing and utility sectors, Jo brings a grounded understanding of the realities customers, colleagues and organisations face every day. Having both professional and lived experience within social housing, her approach is shaped by a genuine passion for creating services that are compassionate, accountable and centred around people.

As a Chartered Member of the Chartered Institute of Housing (CIH) and MBA-qualified leader, Jo combines strategic governance expertise with practical operational insight to help organisations strengthen governance, improve customer experience and deliver meaningful organisational change.

Her work is driven by a strong belief that governance should never exist separately from people’s lived experiences. Strong governance, compassionate leadership and meaningful customer understanding are all interconnected by creating organisations that are more resilient, transparent and trusted.

Jo is particularly passionate about:

  • strengthening organisational culture and accountability,

  • improving complaint handling and customer trust,

  • challenging stigma and barriers experienced by customers,

  • supporting ethical, values-led leadership,

  • and helping organisations create sustainable, people-focused services.

Through Simcox CX, Jo works collaboratively alongside organisations to provide practical support that is realistic, evidence-based and tailored to organisational need helping leadership teams build stronger services, clearer accountability and better outcomes for the communities they serve.

Ready to Transform Your Organisation?

Get in touch to find out how we can help you!